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    GSX

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
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    + More

    GSX Integration

    • What is required to configure an Apple GSX Integration?
    • How do I configure the Apple GSX integration?
    • How do I use the Apple Appointment Scheduler?

    Creating Repairs

    • How do I create a Mail-in Repair (Mac)?
    • How do I create a Carry-in Repair?
    • How do I create a Repair using an AppleCare+ incident?
    • How can I use Consignment parts?
    • How do I use Apple Consumables in an Order?
    • How do I use Apple Service Toolkit Diagnostics in Fixably?
    • How can I adjust the Unit Received Date and Time prior to creating a GSX repair?
    • How do I request Apple to review a GSX repair?
    • How do I create a Whole Unit Mail-in Repair (iOS)?

    Managing Repairs

    • How do I manage Apple repairs from within an Order?
    • Why are changes made in GSX not showing up in my Order?

    Resolving Errors

    • How do I resolve GSX Error 400?
    • How do I resolve GSX Error 403?
    • How do I resolve errors stating that my GSX Activation Token has expired?
    • How do I resolve Error 401 "Technician Not Certified" errors when creating GSX repairs?
    • How do I resolve Address or Postal / Zip Code errors when creating GSX repairs?
    • How do I resolve "Lookup Limit Exceeded" errors when using the GSX Integration?
    • How do I resolve "KGB Device Identifier" errors when creating GSX repairs?

    Frequently Asked Questions

    • How do I use Fixably to mark a Part as DOA in GSX?
    • How can I view GSX logs?
    • Why can't I connect with my GSX account?
    • Why isn't Fixably requesting a serial number for a serialized Part or Product?

    Popular Articles

    1. How do I configure the Apple GSX integration?
    2. How can I use Batch Edit to Import multiple Orders?
    3. What Integrations does Fixably have available?
    4. Getting Started with Fixably
    5. How do I manage Apple repairs from within an Order?
    6. How can I use Margins to dynamically manage my pricing?
    7. How can I fix an incorrect Product Serial Number?
    8. What are Orders?
    9. How do I efficiently use Stock Logs?
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