How do I use Fixably to mark a Part as DOA in GSX?
This article is a step-by-step walk-through to help Technicians use Fixably to mark Parts as DOA in GSX.
Written by Annukka Matilainen
Updated at May 19th, 2026
- Navigate to the appropriate Order.
- Find the Part you want to mark as DOA in the Products and Services menu.
- Click on Add serial number.
- Add the KGB and KBB serial numbers.
- When complete, click Save Changes.
- Click on the Part Number and then select Set as DOA.
- Confirm that you want to set the Part as DOA by clicking Ok.
- The Product Card will appear. Click Bring to Order.
- Fill in the Symptom, Issue, Reproducibility and other required information. When complete, click Bring to Order.
- When the replacement Part has been added to the Order, click the GSX Dispatch to sync with GSX and request the replacement from Apple.
