How do I use the User Report?

The User report is a dashboard that breaks down each User's daily productivity.

• From the Navigation Sidebar, click Statistics and then User.
  
  
• Select a Technician from the menu in the window's top right corner.
  
  
  
• This report provides an overview of each User's daily productivity. 
  
  
  
• Each User report is broken up into four sections: 
  • Notes
  • Events
  • Modified Orders
  • Repairs
    
    
• For comparative analysis, you can choose a second technician from the menu in the top right corner.
  

Notes

• The Notes section provides an overview of the total Issue, Diagnosis, Resolution, and Detail notes a User uses on a specific date. 
  

Events

• The Events section provides an overview of the different ways a User interacts with Orders on a specific date, including:
  • Orders created
  • Status changes
  • Orders assigned
  • Deliveries created
  • Multiple Others
  
  

Modified Orders

• Modified Orders shows a list of any Orders a technician has updated or modified on a specific date. 
  

Repairs

• Repairs shows a list of any Repairs created through an OEM Integration such as GSX.