Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    English (US)
    HR Croatian
    PL Polish
    DE German
    US English (US)
    ES Spanish
    MX Spanish (Mexico)
    • Home

    Order Management

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Release Notes
      2026 Releases 2025 Releases 2024 Releases
    • Getting Started
      Configuring Your Environment
    • Order Management
      Orders How-To Guides Batch Edit Order Lists Using Files Cost Estimates Appointment Booking Customer Portal Insurance Handling
    • Stock Management
      Products and pricing Troubleshooting Part Requests Managing Inventory Purchasing and receiving Returns
    • Invoicing
    • Reporting
      Report Builder
    • Integrations
      Shipping and Transportation Finance Single Sign-on (SSO) Payment Integrations Fixably API Blackbelt360 Xero Accounting WhatsApp Business GSX
    • Service Contracts
    • Settings & Configuration
      Roles & Permissions Automations Custom Fields Employee Management Customer Management System Settings Email and SMS Setup Importing Data Security
    • Shipping & Logistics
      Manifests
    + More

    Order Management

    Find out how to manage repair orders in Fixably

    • What are Orders?
    • How do I create a new Order?
    • How do I create or change Order Lists?

    Orders How-To Guides

    • How do I delete an order?
    • How can I use the Draft feature when adding Products to an Order?
    • How do I add a Customer to an Order?
    • How can I filter the timeline in an Order?
    • How do I view previous Order history associated with a Device?
    • How can I use Loaner devices in Fixably?
    • How do I change which Customer is attached to an Order?
    • Is it possible to change the Fixably Order number format?
    • How can Fixably automatically close Orders based on specific criteria?
    • How do I use the Visual Mechanical Inspection Feature?
    • How can I add a Child Customer from the Order View?
    • How do I process a buyback of a device?
    • How do I add a discount to an Order or Order Line?
    • How do I harvest parts from a device
    • How can I use Alarms to receive notifications about Customers?
    • How do I return a repaired device to the customer?
    • How do I check in a customer who booked an appointment?
    • How do I receive a booked order and start the repair?

    Batch Edit

    • How can I use Batch Edit to Import multiple Orders?
    • How can I use Batch Edit to communicate with multiple Orders?
    • How can I use Batch Edit to change information on multiple Orders?
    • How can I use Batch Edit to manage Shipments for multiple Orders?
    • How can I view previous Order Import History?

    Order Lists

    • How does highlighting in an Order List work?
    • Order Lists User Guide
    • Order list parameters

    Using Files

    • How can I manage Files in an Order?
    • How do I create Consumer Law Claim (CLC) documents?
    • How do I create a Warranty Claim Request (WCR) document?

    Cost Estimates

    • How do I create a Cost Estimate PDF?
    • How do I configure Cost Estimate with Options?
    • How do I create a Cost Estimate with Options?

    Appointment Booking

    • How to use Appointment Booking
    • Embedding the Fixably Booking App into your site
    • Appointment Manager – User Guide
    • Setting up a mail-in service type in the booking app
    • What Branding is Possible with my Fixably Booking Portal?

    Customer Portal

    • How do I use the Customer Portal?
    • How do my customers use the Customer Portal?
    • How can a Customer track their Order status using the Portal?
    • What Branding is Possible with my Fixably Repair Portal?

    Insurance Handling

    • Setting up and using insurance workflows

    Popular Articles

    1. How do I configure the Apple GSX integration?
    2. What are Orders?
    3. How can I fix an incorrect Product Serial Number?
    4. What is an RMA?
    5. How do I use Apple Service Toolkit Diagnostics in Fixably?
    6. How can I use Batch Edit to Import multiple Orders?
    7. Getting Started with Fixably
    8. What Integrations does Fixably have available?
    9. How do I manage Apple repairs from within an Order?
    Get started today and start fixing hardware with software
    Thank you! We will contact you shortly.
    Oops! Something went wrong while submitting the form.
    ProductsFixably RepairFixably Depot
    SolutionsAASPsEnterprise ServiceRefurbishersMulti-Brand Repairs
    ResourcesAll ResourcesCustomer StoriesBlog
    CompanyAbout UsCareers
    Follow UsFacebookInstagramTwitterLinkedIn

    Contact Us

    sales@fixably.comsupport@fixably.com
    Fixably RepairRepair ManagementGSX IntegrationInventory & StockCustomer ExperienceReporting & DataPoint of SaleFixably Paperless

    North America  Sales

    +1 888 3600 63920289 Stevens Creek Blvd #1070
    Cupertino, CA 95014
    United States

    Europe  Sales

    +358 45 4900 549Kansakoulukatu 3
    00100 Helsinki
    Finland

    Contact Us

    sales@fixably.comsupport@fixably.com
    Copyright © Fixably Ltd.Privacy PolicyTerms of ServiceData Processing Agreement

    Copyright 2026 – Fixably.

    Knowledge Base Software powered by Helpjuice

    Expand