How do I resolve a "Stock has too few items to dispatch" error when closing an Order?

When closing an Order, you may receive an error indicating that a specific Stock has too few items to dispatch. This article is a step-by-step guide to resolving this error.

When you Close an Order, any Products listed will be Dispatched from your Stock. If any Products were not received into a Stock, a notification would appear indicating that Fixably was unable to Dispatch the Products listed. 

Stock Logs

Stock Logs provide an efficient audit trail for any Products, and Serial Numbers received into a Stock. This method is especially effective for Serialized Products.

1. From the Navigation Sidebar, select Stocks and then Stock Logs.
   
   
   

2. The following information is available at a glance: Date and time the Product was added to Stock, Stock Location, Stock movements, Serial or IMEI numbers, Quantity, and Purchase Order.

   
   
   
3.  Enter the Serial Number or IMEI of the Product in the search field.
   
   
   
4. If there is any record of the Serial Number or IMEI, it will appear. 
   
   
   
5. If no record of that Serial Number or IMEI exists, Fixably will list no items.
   
   
   
6. If no record of that Serial Number or IMEI exists, confirm if there is an Open Purchase Order associated with the Product on the Order.
   
   
7. From the Navigation Sidebar, select Purchase Orders and then Open.
   
   
   
8. Enter the Product or Order in the search field.
   
   
   
9. Any Open Purchase Orders will appear.
   
   
   
10. Receive any Products as required. Click here for more information on receiving Products in Fixably. 
    
    
11. If no record exists, an empty list will appear. You can create a Manual Purchase Order to receive the Product. Click here for more information.
    
    
12. Navigate back and attempt to Close the Order.

Stock Management

Use Stock Management to validate that a Product has sufficient quantity available to Dispatch.

1. From the Navigation Sidebar, click Stocks and then Stock Management.
   
   
   
2. From the Gear menu, click Show Products.
   
   
   
3. Add the Product to the search field. 
   
   
   
4. A list of Products about the search will appear.
   
   
   
5. Confirm that the Product has sufficient Available inventory. If you use a Serialized Product, confirm that the Serial Number or IMEI is correct.
   
   
6. Click here for more information on correcting a Serial Number in Fixably.
   
   
7. If no record of that Serial Number or IMEI exists, confirm if there is an Open Purchase Order associated with the Product on the Order.
   
   
8. From the Navigation Sidebar, select Purchase Orders and then Open.
   
   
   
9. Enter the Product or Order in the search field.
   
   
   
10. Any Open Purchase Orders will appear.
    
    
    
11. Receive any Products as required. Click here for more information on receiving Products in Fixably. 
    
    
12. If no record exists, an empty list will appear. You can create a Manual Purchase Order to receive the Product. Click here for more information.
    
    
13. Navigate back and attempt to Close the Order.