How can a Customer track their Order status using the Portal?
Customers can view the current Order status, assigned technician, and other limited information in the Portal without creating an account.
Written by Annukka Matilainen
Updated at September 24th, 2024
- Release Notes
- Newly Released Features
- Getting Started
- Roles & Permissions
- Manifests
- Order Management
- Automations
- Employee Management
- Customer Management
- Customer Portal
- Stock Management
- Part Requests
- Price Lists
- Invoicing
- Reporting
- Custom Fields
- Integrations
- GSX
- Shipments
- Service Contracts
- Configuring Your Environment
- Incoming Part Allocation
- Appointment Booking
Table of Contents
Order tracking using the static link:
- To track an order, navigate to https://subdomain.fixably.com/en/public/status. (Eg: https://demo.fixably.com/en/public/status)
- Customers can look up their order via the Serial/IMEI Number or the Order Number and the Last Name.
- Limited information about the order will be available, including the Order status and assigned technician.
- Information on the additional features available in the Self Service Portal is available here.