How do I set up Queues?
This article is a step-by-step guide to help Administrators configure and customize Queues in Fixably.
Table of Contents
Queues are an essential feature in Fixably, allowing you to organize your Orders into separate, device-based repair lines. Assign Tasks to Queues to ensure you only gather information relevant to the repaired device.
- Using an Administrator account, from the Fixably Home Screen, select your User Name menu and then click System Settings.
- From the Settings Menu, click Queues.
- A list of currently available Queues will appear.
Creating a New Queue
- In the upper right corner of your window, click New Queue.
- Enter a descriptive Name for your Queue.
- Enter a description that provides more information about the types of Orders that should be assigned to the Queue.
- If any specific Terms and Conditions should apply to this Queue and be included on Printouts, enter them.
- You can organize Queues into parent and child relationships, allowing you to create sub-queues if desired.
- Click the Enabled checkbox to make the new Queue available.
- When complete, click Save.
Modifying an Existing Queue
- From the list of Queues, click the Gear menu.
- Click Edit.
- Modify any information as required.
- When complete, click Save.
- You can also delete a Queue by clicking the Delete button.