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    • Home
    • Configuring Your Environment
    • System Settings

    How do I set up Queues?

    This article is a step-by-step guide to help Administrators configure and customize Queues in Fixably.

    Written by Annukka Matilainen

    Updated at September 26th, 2024

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    Table of Contents

    Creating a New Queue Modifying an Existing Queue

    Queues are an essential feature in Fixably, allowing you to organize your Orders into separate, device-based repair lines. Assign Tasks to Queues to ensure you only gather information relevant to the repaired device.
     

    1. Using an Administrator account, from the Fixably Home Screen, select your User Name menu and then click System Settings.



       
    2. From the Settings Menu, click Queues.



       
    3. A list of currently available Queues will appear. 

     

     

    Creating a New Queue

    1. In the upper right corner of your window, click New Queue.



       
    2. Enter a descriptive Name for your Queue.



       
    3. Enter a description that provides more information about the types of Orders that should be assigned to the Queue.


       
    4. If any specific Terms and Conditions should apply to this Queue and be included on Printouts, enter them.



       
    5. You can organize Queues into parent and child relationships, allowing you to create sub-queues if desired.



       
    6. Click the Enabled checkbox to make the new Queue available.



       
    7. When complete, click Save.

     

     

    Modifying an Existing Queue

    1. From the list of Queues, click the Gear menu.



       
    2. Click Edit.



       
    3. Modify any information as required.



       
    4. When complete, click Save.



       
    5. You can also delete a Queue by clicking the Delete button.

     

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