Frequently Asked Questions
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      Why can't I connect with my GSX account?

      This article is a step-by-step guide to resolving "You Are Not Authorized" errors when using a GSX Integration. 

      Checking Your Settings in Fixably

      1. From the Fixably Home Screen, select your User Name Menu and then click User Settings.


      2. Click on the Integrations tab.


      3. Click the Expand button next to GSX.


      4. Confirm that your AppleID is correct and that your Activation Token is valid.


      5. Activation Tokens expire at intervals determined by Apple. An expired token is generally the most common cause of issues with a GSX Integration.

      6. If you have issues processing a GSX Repair, confirm that your TechID is correct.

      Other Possible Causes

      If your Fixably settings are correct, ask the GSX Administrator for your business to confirm that you have access to Web Services and your location's Ship-To Account in Apple's MyAccess tool.