What variables are available to use in Email templates, Snippets and Repair Stickers?

This article explains how Administrators can create Snippets, including available variables and examples of how they can improve your workflow.

Written by Annukka Matilainen

Updated at October 30th, 2026

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Table of Contents

Using Variables Order Customer Details Order End User Details Order Handler (Technician) Details Order Location Details Order Store Details Order Details Order Device Details Order Note Details Order Lines Appointments / Dates Email and SMS templates sent by a macro, and the order confirmation with appointment (order-confirmation-with-appointment) Snippets and WhatsApp messages Appointment reminder (appointment-reminder) Booking App appointment confirmation (service-booking-confirmation) Booking App mail-in confirmation (service-booking-mail-in-confirmation) Customer Portal Order Delivery / Shipment Details

Using Variables

The example below shows an Email or SMS that you could send to a Customer. Using Variables, the customer's first name, order number, current balance, and location name will be automatically filled out for you.

Hi {user.firstName}, Service order {order.id} is completed and is ready for pickup. The total remaining balance for the order is {order.totalRemaining} EUR. Best regards, {location.name}.

Order Customer Details

{user.company}	Company Name
{user.firstName}	Customer first name
{user.lastName}	Customer last name
{user.fullname}	Customer first and last name
{user.phone}	Customer phone
{user.email}	Customer email
{user.shippingAddress}	Customer shipping address
{user.username}	Customer portal username
{user.vat_number}	Customer VAT / TAX Number
{user.notes}	Customer profile notes
{user.lang_id}	Customer profile language

Order End User Details

{order.contactCompany}	End user company
{order.contactName}	End user name
{order.contactPhone}	End user phone
{order.contactEmail}	End user email
{contactAddress.address1}	End user address
{contactAddress.city}	End user address city
{contactAddress.state}	End user address state
{contactAddress.zip}	End user address zip
{contactAddress.country}	End user address country

Order Handler (Technician) Details

{handler.firstName}	Handler first name
{handler.lastName}	Handler last name
{handler.fullname}	Handler first and last name
{handler.phone}	Handler phone number
{handler.email}	Handler email address
{handler.shippingAddress}	Handler shipping address
{handler.username}	Handler Fixably username
{handler.notes}	Handler profile notes
{handler.lang_id}	Handler language
{handler.displayName}	Handler display name
{handler.vat_number}	Handler VAT number
{handler.company}	Handler company name
{handler.department}	Handler department
{me.firstName}	Current user first name
{me.lastName}	Current user last name
{me.displayName}	Current user display name

Order Location Details

{location.id}	Location ID
{location.name}	Location name
{location.email}	Location email
{location.phone}	Location phone
{location.address}	Location address
{location.city}	Location city
{location.state}	Location state
{location.zip}	Location zip
{location.country}	Location country

Order Store Details

{store.id}	Store ID
{store.name}	Store name
{store.email}	Store email
{store.phone}	Store phone
{store.address}	Store address
{store.zip}	Store zip
{store.city}	Store city
{store.state}	Store state
{store.country}	Store country

Order Details

{order.id}	Order id
{repairNumber}	GSX Dispatch ID or GSPN SO Number
{order.createdDate}	Order creation date
{order.closedDate}	Order closing date
{statusName}	Name of the order's status
{order.ref}	variable-order-reference
{order.ref2}	variable-order-reference-2
{order.internal_ref}	Order internal reference
{order.total}	Order total
{order.totalRemaining}	Order total remaining
{lastInvoiceId}	Last invoice ID
{tasks[task_id].data}	Raw value of task [task_id] - When used in Snippets and Email Templates
{tasks[task_id].displayData}	Display value of task [task_id] - When used in Snippets and Email Templates
{tasks.id_x.name}	Name of the Task - Used in Repair Stickers
{tasks.id_x.value}	Value of the Task - Used in Repair Stickers

Order Device Details

{device.id}	Device identification number (assigned ID number for a device in Fixably)
{device.brand}	Device brand
{device.model}	Device model
{device.configuration}	Device configuration
{device.description}	Device description
{device.serialNumber}	Device serial number
{device.imeiNumber}	Device IMEI number
{device.imei2}	Device secondary IMEI number
{device.warrantyName}	Device warranty name
{device.purchaseCountry}	Device country of purchase
{device.purchaseCountryString}	Device country string (if applicable)
{device.activationPolicy}	Device activation policy (iOS)
{device.source}	Device source of information retrieval
{device.notes}	Device notes

Order Note Details

{?order.issue}{order.issue}{/order.issue}	Order issue notes
{?order.diagnosis}{order.diagnosis}{/order.diagnosis}	Order diagnosis notes
{?order.resolution}{order.resolution}{/order.resolution}	Order resolution notes
{?order.detailNotes}{order.detailNotes}{/order.detailNotes}	Order detail notes

Order Lines

{lines}	Order lines
{#lines}{id}{/lines}	ID numbers of line items
{#lines}{category}{/lines}	Categories of line items
{#lines}{type}{/lines}	Types of line items
{#lines}{name}{/lines}	Names of line items
{#lines}{price}{/lines}	Prices of line items
{#lines}{code}{/lines}	Product codes of line items
{#lines}{vat}{/lines}	Tax amounts of line items
{#lines}{quantity}{/lines}	Quantities of line items

Appointments / Dates

Each kind of template has its own set of appointment variables, and they are not spelled the same way. A variable only works in the template it is listed under, so pick the table that matches the message you are editing.

Variable	What it contains
{today}	Current date (works everywhere)

Email and SMS templates sent by a macro, and the order confirmation with appointment (order-confirmation-with-appointment)

Use dot notation. These variables work alongside the order, customer and location variables above, such as {order.id}, {location.name}, {location.address} and {location.city}.

Variable	What it contains
{appointment.date}	Date of the order's next upcoming appointment, in the order's time zone. If the order has an Apple GSX reservation, the reservation date is used.
{appointment.time}	Start time of that appointment, 24-hour with seconds (for example 14:30:00)

These two variables are empty when the order has no upcoming appointment, and in emails written and sent by hand from the order.

Snippets and WhatsApp messages

Variable	What it contains
{appointment.appointment_date}	Start date and time of the order's next upcoming appointment
{appointment.appointment_end_date}	End date and time of that appointment

Appointment reminder (appointment-reminder)

Sent by hand from the Appointment calendar.

Variable	What it contains
{customer_name}	Customer's first name, or the order's contact name if the customer has no first name
{appointment_date}	Appointment date, in your company time zone
{appointment_time}	Appointment start time, 24-hour (for example 14:30)
{location_name}	Name of the order's service location. Empty when the order only has a store.
{order_number}	The order's reference ({order.ref}) if it has one, otherwise the order ID

Booking App appointment confirmation (service-booking-confirmation)

Sent when a customer books an appointment in the Booking App.

Variable	What it contains
{customerName}	Name the customer entered when booking
{serviceTypeName}	Service type the customer chose
{deviceModel}	Device model the customer chose
{appointmentDate}	Appointment date
{startTime}	Appointment start time, 24-hour (for example 14:30)
{serviceLocation}	Name of the location the customer booked. When the customer booked at a store, this is the store name.
{tenantName}	Your company name
{tenantPhoneNumber}	Your company phone number
{reschedulingNoticePeriod}	Rescheduling notice period from the Booking App settings (for example "24 hours")
{viewAppointmentUrl}	Link where the customer can view, reschedule or cancel the booking
{orderId}	Order ID created for the booking

Booking App mail-in confirmation (service-booking-mail-in-confirmation)

Sent when the customer chooses to mail the device in.

Variable	What it contains
{customerName}	Name the customer entered when booking
{serviceTypeName}	Service type the customer chose
{deviceModel}	Device model the customer chose
{serviceLocation}	Name of the location or store the device should be sent to
{serviceLocationAddress}	Street address, ZIP code and city of that location, for example "200 Congress Ave, 78701 Austin"
{customerAddress}	Street address, ZIP code and city the customer entered
{tenantName}	Your company name
{tenantPhoneNumber}	Your company phone number
{viewAppointmentUrl}	Link where the customer can view the booking
{orderId}	Order ID created for the booking

The two Booking App templates can also use the order and customer variables above, such as {order.id} and {user.firstName}.

Date format: in emails, appointment dates are currently always shown as YYYY-MM-DD (for example 2026-11-14), whatever your language or country settings.

Customer Portal

{portal}	Portal URL
{publicStatusUrl}	Public status URL
{publicStatusUrl\|shorturl}	Public status URL shortened

Order Delivery / Shipment Details

{delivery.name}	Delivery method name
{delivery.shortName}	Delivery method short name

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