The example below shows an Email or SMS that you could send to a Customer. Using Variables, the customer's first name, order number, current balance, and location name will be automatically filled out for you.
Hi {user.firstName}, Service order {order.id} is completed and is ready for pickup. The total remaining balance for the order is {order.totalRemaining} EUR. Best regards, {location.name}.
Order Customer Details
{user.company}
Company Name
{user.firstName}
Customer first name
{user.lastName}
Customer last name
{user.fullname}
Customer first and last name
{user.phone}
Customer phone
{user.email}
Customer email
{user.shippingAddress}
Customer shipping address
{user.username}
Customer portal username
{user.vat_number}
Customer VAT / TAX Number
{user.notes}
Customer profile notes
{user.lang_id}
Customer profile language
Order End User Details
{order.contactCompany}
End user company
{order.contactName}
End user name
{order.contactPhone}
End user phone
{order.contactEmail}
End user email
{contactAddress.address1}
End user address
{contactAddress.city}
End user address city
{contactAddress.state}
End user address state
{contactAddress.zip}
End user address zip
{contactAddress.country}
End user address country
Order Handler (Technician) Details
{handler.firstName}
Handler first name
{handler.lastName}
Handler last name
{handler.fullname}
Handler first and last name
{handler.phone}
Handler phone number
{handler.email}
Handler email address
{handler.shippingAddress}
Handler shipping address
{handler.username}
Handler Fixably username
{handler.notes}
Handler profile notes
{handler.lang_id}
Handler language
{handler.displayName}
Handler display name
{handler.vat_number}
Handler VAT number
{handler.company}
Handler company name
{handler.department}
Handler department
{me.firstName}
Current user first name
{me.lastName}
Current user last name
{me.displayName}
Current user display name
Order Location Details
{location.id}
Location ID
{location.name}
Location name
{location.email}
Location email
{location.phone}
Location phone
{location.address}
Location address
{location.city}
Location city
{location.state}
Location state
{location.zip}
Location zip
{location.country}
Location country
Order Store Details
{store.id}
Store ID
{store.name}
Store name
{store.email}
Store email
{store.phone}
Store phone
{store.address}
Store address
{store.zip}
Store zip
{store.city}
Store city
{store.state}
Store state
{store.country}
Store country
Order Details
{order.id}
Order id
{repairNumber}
GSX Dispatch ID or GSPN SO Number
{order.createdDate}
Order creation date
{order.closedDate}
Order closing date
{statusName}
Name of the order's status
{order.ref}
variable-order-reference
{order.ref2}
variable-order-reference-2
{order.internal_ref}
Order internal reference
{order.total}
Order total
{order.totalRemaining}
Order total remaining
{lastInvoiceId}
Last invoice ID
{tasks[task_id].data}
Raw value of task [task_id] - When used in Snippets and Email Templates
{tasks[task_id].displayData}
Display value of task [task_id] - When used in Snippets and Email Templates
{tasks.id_x.name}
Name of the Task - Used in Repair Stickers
{tasks.id_x.value}
Value of the Task - Used in Repair Stickers
Order Device Details
{device.id}
Device identification number (assigned ID number for a device in Fixably)
