How do I set up Printouts?

This article describes how to set up basic printout settings, legal invoices, printout footers and repair stickers in Fixably.

Written by Annukka Matilainen

Updated at September 26th, 2024

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Table of Contents

Basic settings Legal Invoices Printout footers Repair sticker

1. Navigate to the Fixably Home Screen.

2. Click on your User Name menu.

3. Select System Settings.

4. Select Printouts.

5. There are four options under the Printouts menu:

Basic settings - Add your company logo, printout template, and select what information will be included on the printouts.
Legal invoices - Enable or disable legal invoices. Customize footers with any legal information that might be required in the country you operate in.
Printout footers - Customize any disclaimers you may need on your printout footers. In the case of differing regional requirements, footers can be varied by location.
Repair stickers - Fixably offers built-in support for Dymo label printers. Multiple label size options and preferences are available.

Basic settings

Default layout - Select the paper size for your printouts. Standard A4 and Letter options are available.
Logo - Add the company's logo here. It must be a PNG or SVG (Scalable Vector Format) file. We recommend SVG file format, as they scale better than PNG.
Template - is a PDF file that can be used. Reach out to Fixably support for more guidance.

Do not embed the company logo in this template, as it is automatically added to the printout from the Logo field.

Terms - Default terms and conditions field.
Default fonts - Choose one of the existing fonts, or we can add your preferred one. For more information, please get in touch with your Customer Success Manager or support team by emailing support@fixably.com

Additionally, you can select what other information should be visible on the Printouts:

Sales tax
Use linebreaks in printouts
Show extended sales tax information
Show note timestamps
Show line barcodes
Show Technician signature field in the printouts
Show Customer signature field in the printouts

Once your desired changes have been completed, please remember to click the Save settings button at the bottom of the screen.

Legal Invoices

Legal invoices allow you to customize footers with legal information that might be required in the country you operate in. This is turned off by default but can be activated and used as necessary.

Printout footers

Customize any disclaimers you may need on your printout footers. In the case of differing regional requirements, footers can be varied by location. Disclaimers can be set up for each of the following document types:

Receipt - payment-related documents
Order Authorization - initial check-in documents
Order Confirmation - documents sent while an Order is in progress (for example, sending a customer confirmation of a warranty repair)
Order Summary - Pickup documents
Cost estimate - Cost estimate document type
Loaner - Loaner documents

If your account is configured to use multiple languages, each disclaimer can be customized for the different languages used in your region.

Repair sticker

Fixably offers built-in support for Dymo label printers. Multiple label size options and preferences are available. Use the Restore Defaults button to return to default settings.

Select the unit type - Millimetre, Inches, Centimetre, Points
Width according to the unit type
Height according to the unit type
Apply a top margin to the rendered text
Apply a bottom margin to the rendered barcode
Select the barcode size: Normal, Large

You can also select what information should be displayed on the label:

Customer name
Customer phone number
Device description text
Device serial number
Display QR code
Display barcode strip