DOA Parts

• Find the Part you need to mark as DOA. Click on the Part Number and click Set as DOA.

• A dialogue message will appear. Click the Confirm DOA button. 

• If you are using GSPN, a dialogue box about the credit request will appear. 

• A confirmation message will appear confirming the line was marked DOA. 

• The Order Line status will be updated to Requested as DOA.

Good Part Returns

• Find the Part you need to mark as GPR. Click on the Part Number and click Set as GPR.

• A dialogue message will appear. Click the Confirm DOA button. 

• The Order Line status will be updated to Requested as GPR.

Technician Damaged Parts

• Find the Part you need to mark as GPR. Click on the Part Number and click Set as Accidental Damage.

• A dialogue message will appear. Click the Confirm Accidental Damage button. 

• A confirmation message will appear confirming the line was marked DOA. 

• The Order Line status will be updated to Requested as Accidental Damage.

Handling Part Return Requests

• Once you have set the Order Line to DOA, GPR or Accidental Damage, click the Request Part Return button.

• Under the Part Return Requests tab, select the Part Request you wish to action and click the Assign button.

• The request will automatically be assigned to you (under the Owner column). It will also open to display the parts that are being returned. It will also show the return reason. 

• Once you have collected the parts, click the Mark Retrieved button.

• A confirmation message will appear indicating the return request was successful. 

Stock Considerations

• If Set as GPR was selected, the Part will be returned to it's original stock location once Mark Received is selected.
• If Set as DOA was selected, the Part will be moved to your DOA type stock once Mark Received is selected.
• If Set as Accidental Damage was selected, the Part will be removed from Stock once Mark Received is selected.