How do I set up Order Statuses?
This article is a step-by-step guide to help Administrators configure and customize Order Statuses.
Creating a New Order Status
- Using an Administrator account, from the Fixably Home Screen, select your User Name menu and then click System Settings.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-03-16%20at%209-09-17%20AM-png.png?width=282&name=Screen%20Shot%202022-03-16%20at%209-09-17%20AM-png.png)
- From the Settings Menu, click Order Statuses.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-36-22%20AM-png.png?width=206&name=Screen%20Shot%202022-04-06%20at%2011-36-22%20AM-png.png)
- Click New Status.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-46-45%20AM-png.png?width=137&name=Screen%20Shot%202022-04-06%20at%2011-46-45%20AM-png.png)
- Enter the Name for your Order Status.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-51-19%20AM-png.png?width=322&name=Screen%20Shot%202022-04-06%20at%2011-51-19%20AM-png.png)
- Enter a Description.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-51-24%20AM-png.png?width=325&name=Screen%20Shot%202022-04-06%20at%2011-51-24%20AM-png.png)
- Assign the new Order Status to a Queue.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-51-29%20AM-png.png?width=330&name=Screen%20Shot%202022-04-06%20at%2011-51-29%20AM-png.png)
- Select the Type of Order Status.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-51-40%20AM-png.png?width=328&name=Screen%20Shot%202022-04-06%20at%2011-51-40%20AM-png.png)
- Select the Time Type. This field indicates where the following expected action will come from when an Order enters this status.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-51-53%20AM-png.png?width=326&name=Screen%20Shot%202022-04-06%20at%2011-51-53%20AM-png.png)
- The Yellow Limit will highlight the Order Status yellow in Order Lists after the defined seconds.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-52-07%20AM-png.png?width=326&name=Screen%20Shot%202022-04-06%20at%2011-52-07%20AM-png.png)
- The Red Limit will highlight the Order Status red in Order Lists after the defined seconds.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-52-15%20AM-png.png?width=324&name=Screen%20Shot%202022-04-06%20at%2011-52-15%20AM-png.png)
- When complete, click Save.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-52-22%20AM-png.png?width=328&name=Screen%20Shot%202022-04-06%20at%2011-52-22%20AM-png.png)
Editing Order Statuses
- Using an Administrator account, from the Fixably Home Screen, select your User Name menu and then click System Settings.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-03-16%20at%209-09-17%20AM-png.png?width=282&name=Screen%20Shot%202022-03-16%20at%209-09-17%20AM-png.png)
- From the Settings Menu, click Order Statuses.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-36-22%20AM-png.png?width=206&name=Screen%20Shot%202022-04-06%20at%2011-36-22%20AM-png.png)
- Order Statuses are assigned to Queues. Start by selecting the Queue from the drop-down menu.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-39-18%20AM-png.png?width=354&name=Screen%20Shot%202022-04-06%20at%2011-39-18%20AM-png.png)
- Find the Order Status in the list and click the Gear menu.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-41-38%20AM-png.png?width=634&name=Screen%20Shot%202022-04-06%20at%2011-41-38%20AM-png.png)
- Click Edit.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-42-36%20AM-png.png?width=289&name=Screen%20Shot%202022-04-06%20at%2011-42-36%20AM-png.png)
- Edit any information as required.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-43-33%20AM-png.png?width=340&name=Screen%20Shot%202022-04-06%20at%2011-43-33%20AM-png.png)
- When complete, click Save.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-43-57%20AM-png.png?width=328&name=Screen%20Shot%202022-04-06%20at%2011-43-57%20AM-png.png)
- You can also delete an Order Status by clicking the Delete button.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-04-06%20at%2011-44-26%20AM-png.png?width=323&name=Screen%20Shot%202022-04-06%20at%2011-44-26%20AM-png.png)