Note on Version Numbers:

• The version numbering for Fixably has been changed to reflect the year and week of the release.
• As such, there is no version 26.3. This is to bring us in line with the current week of the year.

New Features:

• GSX Part Returns:
  • GSX Part Returns has been released for Fixably Enterprise customers.
  • Returning old parts to Apple is a standard but often time-consuming part of running an Apple Authorized Service Provider (AASP). With the new GSX Part Returns feature, Fixably now helps you manage the entire return process directly from your workflow, from identifying which parts need to be returned to tracking shipments and avoiding debit memos.
  • How it works:
    • Fixably automatically receives information from Apple on which parts need to be returned.
    • Users can create return shipments directly in Fixably and add tracking details.
    • Tracking information is automatically linked to the relevant repair orders – no manual data entry required.
  • Key benefits:
    • Financial protection: Avoid debit memos by returning parts within Apple’s required timeframe.
    • Efficiency: Automate tracking and linking to orders, eliminating repetitive manual steps.
    • Customization: Admins can configure timeframes (e.g., 7–14 days) to flag parts at risk of debit.
    • Visibility: Easily see which parts have been returned with checkmarks in the parts section of each order.
  • Mail-in repair support:
    • Handle returns for mail-in repairs and shipments to third-party repair centers.
• Custom Field Queue Visibility
  • Previously, custom fields were always visible regardless of what queue an order was in.
  • A new feature has been added where Admins can define which queue a custom field is visible in.
  • If any queues are selected, the custom field should only be visible when the Order is in that queue.
  • If no queues are selected, the custom field should not be visible when the Order is in any queue
  • When doing an Order Import, custom fields can be imported regardless of the queue settings.
  • This is to ensure users can add data to the system that may be needed at future stages of the workflow.
    • Example: a custom field that is only needed when in a Repair queue, but wouldn’t be relevant for the Receiving team.

Updates to Existing Features:

• SLA / Turnaround Time:
  • Updated so that any minute value can be used.
  • Previously, only increments of 5 minutes were accepted.
• Enterprise BI Tools:
  • Price Lists are now visible in BI Views
• Roles & Permissions:
  • Access to General Settings is no longer required for a non-Admin to access other system settings pages.
  • Users will now see a default page rather than opening directly to System Settings > General.
     

Bug Fixes:

• Fixably API:
  • Fixed an issue where Order Line statuses had a different name in API responses than the Fixably UI.
• Printouts:
  • Fixed an issue where the Order Confirmation document with Terms was missing the device information.
  • Fixed an issue where the Order Confirmation document with Terms was missing the notes section.
  • Fixed an issue where Notes were missing from Shipment printouts.
  • Fixed an issue where notes and device information were missing if documents were printed from Batch Edit
• Purchase Orders:
  • Fixed an issue where the Purchase Order form was cleared if a duplicate Purchase Order number was entered.
• Cost Estimates:
  • Fixed an issue where internal diagnosis notes could be visible when a customer views the cost estimate online.
• Order Statuses:
  • Fixed an issue where an Order status could not be created under some circumstances.
• Reporting:
  • Fixed an issue where the custom filter in Reports was not working.
• Outgoing Shipments:
  • Fixed an issue where the date filter was not working correctly.