How do I set up Order Statuses?

This article is a step-by-step guide to help Administrators configure and customize Order Statuses.

Written by Annukka Matilainen

Updated at September 26th, 2024

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Table of Contents

Creating a New Order Status Editing Order Statuses

Creating a New Order Status

Using an Administrator account, from the Fixably Home Screen, select your User Name menu and then click System Settings.
From the Settings Menu, click Order Statuses.
Click New Status.
Enter the Name for your Order Status.
Enter a Description.
Assign the new Order Status to a Queue.
Select the Type of Order Status.
Select the Time Type. This field indicates where the following expected action will come from when an Order enters this status.
The Yellow Limit will highlight the Order Status yellow in Order Lists after the defined seconds.
The Red Limit will highlight the Order Status red in Order Lists after the defined seconds.
When complete, click Save.

Editing Order Statuses

Using an Administrator account, from the Fixably Home Screen, select your User Name menu and then click System Settings.
From the Settings Menu, click Order Statuses.
Order Statuses are assigned to Queues. Start by selecting the Queue from the drop-down menu.
Find the Order Status in the list and click the Gear menu.
Click Edit.
Edit any information as required.
When complete, click Save.
You can also delete an Order Status by clicking the Delete button.

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