New Features:

• Email Notifications for Order Status Time Limits
  • Added a new notification open to Order Status time limits.
  • Admins can define emails that will receive a notification when an Order reaches a Red or Yellow time limit in a specific Order Status.
    • If you have multiple emails, separate them with a comma.
  • Users are notified at the end of the business day with a list of all Orders that have met time limits throughout your workflow. 
  • More information on Red and Yellow limits is available here: https://kb.fixably.com/system-settings/how-do-i-set-up-order-statuses
  • 

• Fixably API
  • Receiving Manifets can now be created via API: 
    • https://openapi.fixably.com/#/Manifests
  • Updated OpenAPI documentation for Orders:
    • https://openapi.fixably.com/#/Orders/get_orders
    • https://openapi.fixably.com/#/Orders/get_order

• Customer Portal
  • Receiving Manifests are now visible in the Customer Portal
  • Customers will be able to create a Manifest in the Portal in an upcoming update. 

Updates to Existing Features:

• Order Lists
  • Order Lists now support using multiple using multiple User IDs
  • This update gives Users the ability to keep track of a specific group of customers or technicians
  • Formatting Example: 
    • open&in&handler=1000,1005 
    • (Show Orders that are In Service, Open and Assigned to Users 1000 or 1005)
  • Previously, only 1 ID could be used. 

• Customer Portal
  • OEM Lookups have been disabled in the Fixably Portal if the Customer does not have the Reseller role enabled. The tenant must also have the Find My Lookup setting enabled in:
    • System settings - Portal - Enable Find My Device -lookup
  • This change impacts the Customer and Self-Registration Portals
  • This change impacts GSX, IGSPN and B2X Integrations

Bug Fixes:

• Roles & Permissions (Beta)
  • Fixed an issue where Users were unable to undo a dispatch unless they had Admin permissions.
  • Fixed an issue where a default Role was not assigned if a user was created via SSO (Azure or Google SSO)
  • Fixed an issue where Sales View (Simplified UI) was not applying permissions correctly