How do I create a Repair using an AppleCare+ incident?
This article is a step-by-step walk-through to help Technicians efficiently use Fixably to create Repairs using an AppleCare+ incident in GSX.
Written by Annukka Matilainen
Updated at September 26th, 2024
- Release Notes
- Newly Released Features
- Getting Started
- Roles & Permissions
- Manifests
- Order Management
- Employee Management
- Customer Management
- Customer Portal
- Stock Management
- Invoicing
- Reporting
- Custom Fields
- Integrations
- GSX
- Shipments
- Service Contracts
- Configuring Your Environment
- Part Requests
- Incoming Part Allocation
Adding Parts to the Order
- From the Device section of the Order, click the View Parts button.
- GSX will fetch a list of Parts associated with the Device attached to the Order.
- Search using the Filter Results field.
- Fixably will sort the list based on your criteria. Add the Part to the Order by clicking on the Part Number.
- Click Bring to Order.
- Select the appropriate Stock.
- Select Warranty for the Price Type.
- Select the Symptom for the Part you are adding to the Order.
- Based on the Symptom you select, Fixably will fetch a list of Issues. Select the most appropriate option from the list.
- Select the Reproducibility of the Issue.
- Select whether the Part being used comes from Consignment Stock.
- Under Coverage select AppleCare+ Covered Incident.
- If applicable, specify a KGB Mismatch Reason Code.
- If Applicable, you can mark a Part as DOA or Stock DOA using the Return Status Codefield.
- When complete, click Bring to Order.
- The Part will be visible under Products and Services with the Price, Coverage and Symptom Codes you entered earlier.
Creating a Carry-in Repair using an AppleCare+ Incident
- From the Device section of the Order, click the Gear menu.
- From the list, select Carry-In.
- Under the Summary tab, the Coverage, Symptom, Issue and Reproducibility you selected when adding the Part to the Order will be automatically entered for you.
- Select the Repair Classification.
- Depending on the Parts you have added to the Order, Fixably will automatically fetch the correct AppleCare+ Incident Fee.
- Under the Repair tab, any Issue or Diagnosis type Notes will be filled out automatically.
- Confirm the Technician and Ship-To are correct.
- Under the Details tab, you can add Attachments, Consumer Law Documents, Request Review, and adjust your Unit Received Date/Time.
- Under the Customer Details tab, the Customer Name, Phone Number, Email, Addressand other information will be automatically filled out using the information on the Order.
- When you are ready to create the repair, click Create Carry-In Repair.
- A dialogue will appear indicating Fixably created the GSX Repair successfully.
- The GSX Dispatch ID will be listed in the Repair Number field.
- Under Products and Services, the Part and AppleCare+ Service Fee will be listed.
