Feature Overview

Part Requests is designed for Fixably Depot customers with separate Inventory Control and Repair teams. The feature creates a managed workflow for Technicians to request the parts they need for a Repair. Once a request is submitted, the Parts team has a new dashboard and module to manage and prioritize the requests.

How does the workflow in Fixably differ when using Part Requests? 

In a regular workflow, a Technician has physical access to their parts. This means they add Parts (Order Lines) to an Order and confirm them (undraft the order line) in one step. 

Depending on stock availability, the Order Line Status is then changed to either Confirmed, In Stock or Pending Purchase.

When the Part Requests feature is turned on, the flow changes. 

Instead of going to Confirmed, In stock or Pending purchase status, the order line upon confirmation goes into Part requested or Pending purchase, depending on its stock availability.

Order Line Status Workflow when using Part Requests

Stock availability

Availability is calculated based on:

• This part is available in Stock within this Location
• There is a substitute/alternate part available and in Stock within this Location.
  • Only available when using GSX or GSPN Integrations
• There is an OFS/Stock keeping purchase order about to arrive with this part (not yet reserved for other orders)
  • Only available when using GSPN Integration
• There is an OFS/Stock keeping purchase order about to arrive with a substitute/alternate part that is not reserved for other orders. 
  • Only available when using GSPN Integration

Continued Reading

Part Requests Detailed Overview

Part Requests Home Page

Submitting a Part Request

Handling a Part Request when all items are in Stock

Handling a Part Request when only some items are in Stock

Handling Part Return Requests