This article outlines what changes are possible to the look and feel of your Customer Portal.
Design tips
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Your Customer's experience consists of many different contact points:
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Digital communication (email/text messages)
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Customer service in the shop or on the phone
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Customer Portal
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Your brand is best presented when you choose a few colours. Keep it consistent.
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Choose colours that are dark enough for functional elements.
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Example: The button text colour is white, so the button colours need to be dark enough for the text to be visible.
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Remember to use text to enhance user experience.
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Email messages and editable content can express your brands personality.
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This is called “Tone of Voice”
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General elements you can choose to represent your brand
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Text
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The default content font is Montserrat
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You can choose a different default font for content
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The navigation font cannot be modified
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Links are highlighted with a colour #xxxxx
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Functional elements
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Buttons
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Primary button: Can be modified. Default color: #xxxxx
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Secondary button: Can be modified. Default color: #xxxxx
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Links: Cannot be modified. Default color: #xxxxx
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Main navigation (top of the page, always visible)
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Your logo (max size 240 x 80 px)
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We can also write your company name in the logo area. Font: xxxxx
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Background colour: Can be modified. Default color: #xxxxx
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Navigation links:
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Color can be modified. Default color: #xxxxx
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Font cannot be modified. Default font: xxxx
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Footer (bottom of the page)
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Background colour: Can be modified. Default color: #xxxxx
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Text
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Color can be modified. Default color: #xxxxx
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The font can be modified. Default font: xxxx
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Authorized Apple Service provider logo
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Can be deleted
- International spelling variations available
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FAQ
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Can I add an image to the login user placeholder?
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No, we use a default simple illustration
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Can I send you my brand guide?
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No, we have a template to send us the default changes so our developer can get to work without guessing which colour belongs where.
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Branding Changes Request Template
Please submit the following to Fixably Support or your Customer Success Manager if portal changes are requested.
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Text
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We will use the system default font (Yes/No):
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If No: [requested font name] and/or link to font:
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We only use easily accessible Google fonts or regular system fonts
- Custom Fonts are not available
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Functional elements
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Primary button: System default colour (Yes/No):
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If No [requested colour in Hex code]:
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Secondary button: System default colour (Yes/No):
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If No [requested colour in Hex code]:
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Main header (top of the page, always visible)
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Attach your logo
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.png file
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Background color: System default color (Yes/No):
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If No [requested colour in Hex code]:
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Navigation links: System default colour (Yes/No):
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If No [requested color in Hex code]
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Footer (bottom of the page)
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Background colour: System default colour (Yes/No):
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If No [requested color in Hex code]:
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Font: System default colour (Yes/No):
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If No [requested color in Hex code]:
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Apple Authorized Service Provider logo (Yes/No/Remove Entirely):
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