How do I resolve "Lookup Limit Exceeded" errors when using the GSX Integration?
To enhance the security of your Fixably Environment and GSX Integration, Users can perform a limited amount of Device Lookups every 12 hours. This article is a step-by-step guide to help Administrators adjust those limits.
Written by Annukka Matilainen
Updated at September 26th, 2024
Employees
Employees can perform up to 200 Device Lookups every 12 hours.
- From the Navigation Sidebar, click Users and then Employees.
- Find the appropriate Employee from the list and click on the Gear menu.
- Click Edit.
- Click Advanced Settings.
- Adjust the Lookup Limit as needed.
- When complete, click Save.
Customers
When using the Customer Portal, Customers can perform up to 5 Device Lookups every 12 hours. If the Customer has the Reseller role enabled, the limit increases to 20.
- From the Navigation Sidebar, click Users and then Customers.
- Find the appropriate Customer from the list and click on the Gear menu.
- Click Edit.
- Click Advanced Settings.
- Adjust the Lookup Limit as needed.
- When complete, click Save.
