What is the Basel Document?

The Basel document is an official waste-shipment notice required by the Basel Convention when shipping bulk Apple part returns to certain recycling facilities. Fixably generates a properly formatted, pre-filled PDF in one click – ready to print and include with your shipment.

Who needs it?

You need a Basel document when shipping bulk returns to one of these facilities:

• Breda (Netherlands)
• Dubai (United Arab Emirates)
• Lutterworth (United Kingdom)
• Ostrava (Czech Republic)
• Strancice (Czech Republic)

Before you start

1. The Basel feature must be enabled on your account (contact Fixably support if it's not).
2. Your shipping location must have a complete address and phone number.
3. The technician printing the document must have a saved signature on their user profile.
4. All parts in the bulk return must belong together – same kind of return, same destination facility, same originating shipping location. (See the rules section below.)

How to print

1. Open the bulk return in GSX > Part Returns.
2. Confirm the shipment first. The print options only appear once the bulk return reaches Confirmed or Completed status. While it's still in Pending or Registered, you'll see the Submit, Confirm Shipment, and Delete buttons instead.
3. Once the status is Confirmed or Completed, the print buttons appear:
   • Print bulk return label
   • Print returns packing list
   • Print Basel document (if your facility supports it)
4. Click Print Basel document, download the PDF, print it, and include it with your shipment.

What gets filled in automatically

How the checkboxes are decided

The "Description of the equipment" checkboxes are filled in automatically, based on the kind of return:

• Carry-in or onsite repair returns (modules and components from in-store/onsite repairs): the form is marked as a Part Return, with both Electronic Component and Electronic Accessory ticked.
• Mail-in returns (whole units): the form is marked as a Mail-in Return, with both Smart Electronic Device and Computer ticked.

You don't tick anything by hand – Fixably figures it out from the parts in the bulk return and stamps the correct boxes for you.

Important rules about bulk return contents

The Basel document represents one shipment to one facility. For Fixably to generate it, all parts in the bulk return must belong together:

• All from the same kind of return (all carry-in, or all mail-in – not mixed)
• All going to the same destination facility
• All originating from the same shipping location

If the parts don't agree on any of those, the PDF won't generate and you'll see a clear error message. To avoid this, group parts that belong together when you build the bulk return – before confirming the shipment. If you only notice the problem after confirmation, contact Fixably support.

Things to know

• The date on the document is the date you print it — not the date the bulk return was created. Print on the day you ship.
• If the technician has no saved signature, generation will fail. Add a signature to the user profile and retry.
• The Basel PDF isn't stored anywhere – it's regenerated each time you click the button, so feel free to reprint as needed.

Troubleshooting