How do I request Apple to review a GSX repair?
This article is a step-by-step walk-through to help Technicians efficiently use Fixably to request Apple to review a GSX repair. For more information on when it is appropriate to request a review, please see GSX Article OP56.
Written by Annukka Matilainen
Updated at September 26th, 2024
- Navigate to the appropriate Order. Ensure you have any Parts required for the repair listed in the Products section of the Order.
- From the Device section, click the Gear menu.
- From the list, select the appropriate repair type.
- Create the GSX repair following your normal process. For additional assistance, please visit this article.
- Under the Details tab, select the Request Review checkbox.
- Select the "Request review" box.
- Add Repair Review Notes explaining why you are requesting a review and what you are looking for from Apple.
- When you are finished and ready to submit the repair, click Create Repair.