Accessing Part Requests

• From the Navigation Sidebar, select Stocks and then Part Requests.

Page Overview

Part Requests has 3 lists:

• All Parts Available - part requests where all requested order lines have parts available in stock.
• Partially Available - part requests where at least one requested order line has parts available, but others are missing.
• Part Return Requests - a technician has requested the parts team to come and collect parts (for various reasons)

Filters:

• The list has several possible filters:
  • Queue
  • Warranty - In Warranty, Out-of-Warranty
  • Technician - Technician assigned to the Order
  • Owner - Parts team member handling the Part Request
  • Status - Part Request Status
    • Not completed - show ‘waiting for parts’ and ‘in progress’
    • Waiting for parts - show unassigned part requests
    • In progress - show assigned part requests
    • Completed - show part requests where parts have been collected by technician
    • All - show all part requests

Idle Reload

The Idle Reload setting controls how quickly the Part Request page automatically refreshes if there is no browser activity.