Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
DE German
ES Spanish
PL Polish
MX Spanish (Mexico)
HR Croatian
  • Home
  • Manifests

Using Manifests in the Customer Portal

This article outlines how to create an Incoming Manifest via the Customer Portal

Written by Cole Docherty

Updated at April 29th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Release Notes
  • Newly Released Features
    Blackbelt360 New Features
  • Getting Started
    Overview How To
  • Roles & Permissions
  • Manifests
  • Order Management
    Orders How-To Guides Batch Edit Order Lists Using Files Cost Estimates
  • Employee Management
  • Customer Management
    Adding & Removing Customers Communicating with Customers Data Privacy
  • Customer Portal
  • Stock Management
    Adding and Receiving Products Inventory Management Resolving Stock Errors
  • Invoicing
  • Reporting
    Standard Reports Built-in and Custom Reports Advanced Reports
  • Custom Fields
  • Integrations
    Shipping and Transportation Finance Single Sign-on (SSO) Payment Integrations Fixably Developer API Blackbelt360
  • GSX
    GSX Integration Creating Repairs Managing Repairs Resolving Errors Frequently Asked Questions
  • Shipments
  • Service Contracts
  • Configuring Your Environment
    System Settings Email and SMS Setup Importing Data Security
  • Part Requests
  • Incoming Part Allocation
+ More

Table of Contents

More Information on Incoming Manifests Creating an Incoming Manifest in the Customer Portal

More Information on Incoming Manifests

  • The Incoming Manifest and Manifests in the Customer Portal are available for Fixably Depot customers. 
  • See Documentation here: https://fixably.helpjuice.com/en_US/manifests

 

Creating an Incoming Manifest in the Customer Portal

  1. Log in to the customer portal and click the Create Manifest button.
  2. Select the Service Location from the drop-down menu. You can also add a Reference Number for the Manifest / Batch and the Incoming Tracking Number (if available).
  3. To add individual items to the Manifest, click the Add Item button.
  4. If you are working with a larger batch, you can also Import Items.
  5. If the Add Items button is selected, a manual form will appear to fill in the data.
  6. First, select the Device Brand and add the Model.
  7. Fill in the Issue Description field with details about what isn't working with the device.
  8. If you know the individual Serial Number or IMEI of the Device, add it to the form.
  9. If you do not know the individual devices, you can specify only the quantity of submitted models. The correct Serial / IMEI Numbers can be added when the Manifest is received in the Fixably Core application. If more than 1 quantity is selected, the the Serial and IMEI fields cannot be filled out.
  10. Select the Return Method for the Device. 
    1. Return to Provider - Device is being returned to the person / address on the Customer Card in Fixably.
    2. Return to Customer - Device is being returned to a different person. This value is stored in the End User fields in the Order.
  11. Fill in the Additional Note field with any additional remarks. 
  12. If desired, fill in the Reference Numbers for the Individual Items. Note that this is different than the Manifest Reference filled in previously (which is used more on the Batch level, rather than an individual device.
  13. See example below showing filled-in data.
  14. When you are finished adding details, click the blue check mark. This will save that specific item to the draft Manifest.
  15. Click Add Items and repeat the above steps for any additional devices.
  16. When you're ready, click the Save button at the bottom of the window.
  17. You'll see a message indicating the Manifest was created successfully.
  18. Once the items are received, the Processed Quantity column will update
customer portal manifests

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How can I create an Outgoing Manifest for an End User or Third Party?
  • Using Incoming Manifests in Fixably
  • How can I filter the timeline in an Order?
Get started today and start fixing hardware with software
Thank you! We will contact you shortly.
Oops! Something went wrong while submitting the form.
ProductsFixably RepairFixably RefurbFixably Depot
SolutionsAASPsEnterprise ServiceRefurbishersMulti-Brand Repairs
ResourcesAll ResourcesCustomer StoriesBlog
CompanyAbout UsCareers
Follow UsFacebookInstagramTwitterLinkedIn

Contact Us

sales@fixably.comsupport@fixably.com
Fixably RepairRepair ManagementGSX IntegrationInventory & StockCustomer ExperienceReporting & DataPoint of SaleFixably Paperless

North America  Sales

+1 888 305 401220289 Stevens Creek Blvd #1070
Cupertino, CA 95014
United States

Europe  Sales

+358 9 424 51149Kaisaniemenkatu 7
00100 Helsinki
Finland

Contact Us

sales@fixably.comsupport@fixably.com
Copyright © Fixably Ltd.Privacy PolicyTerms of ServiceData Processing Agreement

Copyright 2025 – Fixably.

Knowledge Base Software powered by Helpjuice

Expand