New Features:

• Repeat Repair Threshold
  • Repeat Service can happen to any Repair Provider.
  • If a device comes back after being serviced, it’s important to be able to prioritize these jobs accordingly. 
  • A new option has been added to System Settings > General, where Admins can define the number of days between Orders to be considered as a Repeat Repair.
  • When an Order is created, it will be flagged as a Repeat Repair if there are any other Orders for that device that have been closed within the Threshold time. 
    • Applies to Orders created via Incoming Manifest, Batch Import, Macros, Manual Order Creation and Customer Portal. 
  • A Red “Repeat Repair” icon will appear beside the Order Number. This will also be visible in Order lists.
  • Note if using Fixably’s IGSPN Integration:
    • The repeat repair flag from IGSPN will take priority over this feature.

Updates to Existing Features:

• Incoming Manifests:
  • When importing a Manifest, you can now set an additional note.
    • These values are set as a “Detail” type note on the subsequently created Orders.
  • Changes to Prepare for Receiving Logic:
    • When a device is added to the ‘Prepared for Receiving’ list, a Draft Order is created. 
    • Note: The current behavior is that a draft order is created when users click the ‘Receive’ button. This step has been moved one step earlier.
    • If users remove the device from the ‘Prepared for Receiving’ list → delete the created draft order.
    • This change is in preparation for an upcoming update to enable automatic printing of labels when the Order is received. Stay tuned for updates!
• Consolidated Invoices:
  • The Due Date calculation for Consolidated Invoices has been changed.
  • If the customer has Payment Terms listed in Fixably, the due date is now calculated from the date the consolidated invoice is processed plus the customer’s payment term.
  • For example: Consolidated Invoice is processed on April 1, 2025, with Net30 terms. The due date would be listed as May 1, 2025.
    
     

Bug Fixes:

• Fixed an issue where integration errors were visible to tenants without the integration enabled. 
• Cost Estimate with Options:
  • Fixed an issue where the “Pay In Store” configuration option was available to tenants that did not have this setting enabled. 
• Margins:
  • Fixed an issue where values could not be saved if using a Fix value of 10 (to make the price end in a 90 in certain countries)