queue

Filter by Queue(s). Includes sub-queues.

Queue ID or queue name. System Settings → Queues. Supports list (1,2,3) and exclusion (!1).

status

Filter by Order Status(es).

Status ID or status type (in_queue, in_diagnosis, waiting_for_parts, parts_arrived, waiting_for_pickup, picked_up, ready_for_shipping, shipped, waiting_for_processing, waiting_for_customer, waiting_for_third_party). Supports list and exclusion.

status_yellow

Orders that have / have not exceeded the yellow status time limit.

0 or 1

status_red

Orders that have / have not exceeded the red status time limit.

0 or 1

location

Filter by service Location(s).

Location ID. System Settings → Locations and Stores. Supports list and exclusion.

locationGroup

Filter by Location Group.

Group name (matches all locations in the group).

internal

Filter by Internal Location.

with_customer, in_service, in_store, in_transit (comma-separated allowed).

transit_origin

Where the order is in transit from (only applies to in-transit orders).

service or store

handler

Filter by assigned Employee(s).

User ID. Use * for "has any handler", empty for "no handler". Supports list and exclusion.

store

Filter by Store(s).

Store ID. System Settings → Locations and Stores. Supports list and exclusion.

device

Filter by Device.

Device ID.

reference

Filter by Customer Reference (substring match, * wildcards supported).

Text from the Customer Reference field.

identifier

Filter by external provider identifier.

Exact text from order provider.

provider

Filter by order provider.

Provider name (e.g. GSPN-ACK, GSX, DST).

account

Filter by Account.

Text from the Account field.

insurance_company

Filter by Insurance Company.

Insurance company ID.

tags

Filter by Order or Customer tags.

Tag name (* wildcard supported). Supports list and exclusion.

unreadNotifications

Orders with unread notifications.

Flag (no value).

user

Filter by Customer / End User.

User ID. Matches both customer and owner. Supports list and exclusion.

task

Filter by a specific task value.

Format task=name:value — e.g. task=serial number:1234567890.

customField_{id}

Filter by Custom Field value.

Field ID in the parameter name. If no value is given, returns orders where the field is filled. If a value is given, matches with wildcards prefixed/suffixed.

createdBy

Filter by who created the order.

User ID.

order_ids

Filter by specific order IDs.

Comma-separated list of order IDs.

product_id

Orders containing a specific product/part on a line.

Product ID.

serial

Orders with a specific serial number on a line.

Serial string.

imei

Orders with a specific IMEI on a line.

IMEI string.

price_list_status

Filter by price list status.

none, pending_quote_approval, pending_ber_confirmation, quote_approved, ber_confirmed. Supports list.

delivery

Filter by Delivery Method.

Delivery ID or short name. System Settings → Delivery Methods.

delivery_type

Filter by Delivery Type.

dropoff, shipping, pickup (also accepts numeric: 0=dropoff, 1=shipping, 2=pickup).

delivery_carrier

Filter by Delivery Carrier.

Carrier name (manual or shipping integration).

contactName

Filter by End User's Name (exact match).

Customer name.

contactPhone

Filter by End User's Phone (exact match).

Customer phone.

contactEmail

Filter by End User's Email (exact match).

Customer email.

repair

Orders that have a repair.

open_repair

Orders that have an open repair.

strategy

Orders with a repair using a given strategy (e.g. CIN for GSX carry-in). Combine with open_repair to limit to open repairs.

Strategy code.

saw

Orders that have SAW (Service Action Web) available.

scheduled

Orders with scheduled appointments. Requires schedule_provider.

schedule_provider

Appointment scheduler used by scheduled.

INTERNAL_APPOINTMENT_SCHEDULER, GSX_APPOINTMENT_SCHEDULER.

open

Currently open orders.

closed

Currently closed orders.

draft

Orders still in draft state.

notdraft

Orders that are no longer in draft state.

in

Internal Location = in-service, in-store, or in-transit.

out

Internal Location = with-customer.

asc

Reverses sort order to ascending.

ignorepriority

Removes priority from the sort order.

{location}

User's default service Location ID (from User Settings)

{store}

User's default Store ID (from User Settings)

{handler}

The current (logged-in) user's ID