New Features:

• GSX Integration:
  • GSX API Version 8 has been released to production.
    • Each tenant will be automatically migrated to V8 over the coming days.
  • Improved Backordered Parts Visibility:
    • When Apple is out of stock for a certain part, they add an “Apple Recovery ETA” note. These notes were only surfaced when a User opens the GSX repair form, making it easy to miss this important notice.
    • New functionality has been added to display these messages in the Order View automatically.
    • A new "Apple Alerts" row appears in the repair section of the order's right-hand panel, in the same style as the existing repair information rows.
    • When an Apple Recovery ETA note has been received, the Apple Alerts row reads "Part Backordered".
    • A second row appears alongside it showing the date Apple last updated us and the expected ship date, including the affected part number.
    • An internal note is also added to the order containing the full text of Apple's message and the date and time Apple added it.
    • This note triggers a notification for the technician handling the Order.
• Single Sign-On with any OpenID Connect (OIDC) provider:
  • Your team can now sign in to Fixably with the company identity provider they already use. Fixably works with any OpenID Connect provider, including Okta, Microsoft Entra ID (Azure AD), Auth0, Keycloak and Google.
  • Key details:
    • Easy to connect: You only need three values from your identity provider: the Issuer URL, Client ID and Client Secret. Fixably finds the rest of the connection details on its own.
    • Sign-in button: Once the provider is enabled, the login page shows a Sign in with {Provider Name} button, using the name you give the provider.
    • Just-in-Time Provisioning (optional): When this is on, Fixably creates an account for a user the first time they sign in, matched by email address. When it's off, only users who already have a Fixably account can use SSO.
    • Fixably requires the identity provider to send a verified email address. You can choose the ID Token Signing Algorithm to match your provider's setup.
    • You can set up more than one OIDC provider, but only one login method can be active. Enabling an OIDC provider turns off any other third-party login, such as Azure AD or Google.
    • Only administrators can manage SSO providers. Third-party authentication must also be enabled on the account.
    • If you don't see the OpenID Connect Providers section, contact Fixably Support.
• Order notes that need acknowledgement:
  • When you add a note to an order, you can now mark it as one that someone must confirm they've read. Until then, the note pops up for everyone who opens the order and stays pinned at the top of the timeline with an Acknowledge button.
  • When one person acknowledges it, it's cleared for the whole team, and the timeline shows who acknowledged it and when.
  • Marking notes this way uses a new permission that's on by default. Anyone who can see order notes can acknowledge them.
• Booking App:
  • The booking app has been updated so appointments can be offered by Stores
  • Previously, this was limited only to servicing locations.

Updates to Existing Features:

• Printouts:
  • Added a new setting to System Settings > Printouts > Basic Settings > “Show customer social security number”
    • If enabled, the customer social security number field will be visible on customer-facing printouts.
• Report Builder:
  • Added a new option to report on the cancelled status of an Order.
  • Added new options to report on Order Lines DOA, GPR, Accidental Damage and Core Return values.
  • Apple reimbursement values are now available in Report Builder
• WhatsApp Integration:
  • Added a new option to filter WhatsApp messages by their read / unread status.
  • The incoming WhatsApp view now auto-selects your default store and service location.
• Files:
  • Added support for attaching .bin firmware files to an Order.
• Purchase Orders:
  • Buyback type products can now be used with Manual Purchase Orders.
• Order Status Red / Yellow Limits:
  • The red and yellow limit time fields are now displayed in hours (rather than seconds as it was previously)
    • Database values are still tracked in seconds.
  • This makes configuration and maintenance easier
  • The field accepts decimal values (1.5 hr = 90 minutes). Comma decimals are also accepted.
• Cost Estimates:
  • Campaign products have been renamed to “Optional add-ons” in the create estimate form.
• Erply Integration:
  • When an order that has a Customer reference is exported to Erply, the "Additional text" field on the Erply sales order shows the order number and the Customer reference in the format "12345 / PO-12345"
  • Customers created in Erply by Fixably will be set to opt out of marketing emails.
• GSX Integration:
  • Improved the error message handling when marking a GSX repair as Ready for Pickup using a macro step.
    • Previously, a user only saw a generic "Could not mark ready for pickup" style error.
    • Now, the specific error message from the GSX response will be surfaced to help the user troubleshoot the issue.
  • Added a new macro step for tenants operating with multiple GSX sold-tos.
    • If you have multiple sold-tos using the same Queues, you can now select which sold-to will be used in your check-in macros.
    • If you need any macros updated, please reach out to Fixably Support or submit a ticket from inside your tenant.
• Enterprise BI Tools:
  • Added the Order Status public name value to the bi_statuses table.
  • Added the Default Vendor value to the bi_products table.
  • Added a new BI table “bi_user_roles” where you can see which Roles are assigned to each employee.
• Macros:
  • The state field can now be hidden in the customer.add macro step.
  • If you need any macros updated, please reach out to Fixably Support or submit a ticket from inside your tenant.
• Vendors:
  • When saving a product record, the default vendor field no longer has a pre-filled option.
  • This ensures that the user is setting the correct vendor when creating the product.

Bug Fixes:

• Roles & Permissions:
  • Fixed an issue where purchase prices on GSX parts stayed visible for roles with the “Hide product prices” setting enabled.
  • Fixed an issue where creating a purchase order logs a product error for users without product edit rights.
  • Fixed an issue where employees without the Edit Customer / Edit User permission could still save changes to customer and user cards.
• Customer Portal:
  • Fixed an issue where a customer creates an order for an iPhone in the customer portal, and an employee with GSX access then opens that order in Fixably; only part of the device information was written. The device kept the generic name the customer picked in the portal ("iPhone").
• Fixably API:
  • Fixed the issue where reading service contracts through the API failed with a 500 error.
• Report Builder:
  • Fixed an issue where a User without permissions to view other locations could see those rows when using Report Builder.
• GSX Integration:
  • Fixed an “HTTP 400 "PART_NUMBER_AND_SEQUENCE_INVALID – Invalid Part Number and Sequence Number " error.
  • Fixed an issue where a Sign & Pickup macro could fail to mark a GSX repair as closed and complete.
• GSX Appointment Integration:
  • Fixed an issue where the booking portal offers time slots that Apple GSX no longer has available.
• SSO:
  • Fixed an issue where every Microsoft SSO sign-in raises an "Undefined property” error.
  • Fixed an issue where a third-party sign-in provider could be switched on with empty credentials.
• System Settings:
  • Fixed an issue where unsaved System Settings changes were lost without a warning when leaving through the user menu or the Fixably logo.
• Macros:
  • Fixed an issue where the loaner check-out macro step stopped the macro when the order has no loaner.
• Signature App:
  • Fixed an issue where a signature request rejected by a busy terminal gave no usable reason and had no way to clear it.
• Cost Estimates:
  • Fixed an issue where only the DISCOUNT product code could be manually added to a cost estimate with a negative value.
• Printouts:
  • Fixed an issue where hidden order notes still printed on invoices, receipts and other printouts.
• GSPN Integration:
  • Fixed the issue where the daily GSPN code fetch does not save new IRIS codes.