New Features:

• Fixably UI:
  • The Navigation Sidebar in the Modern theme has been reworked into a compact icon rail with flyout menus.
  • The sidebar now sits as a narrow icon rail. Hovering or clicking a section opens that section's menu in a panel beside the rail, so you can reach any page without the menu pushing the page content around. The section you're currently on is highlighted in both the rail and the flyout.
  • Added a new toggle in the top bar ("Keep the sidebar open" / "Collapse the sidebar") that keeps the sidebar fully expanded across every page. The choice is saved per user, so it's remembered next time you log in.
  • The "Clickable left menu" checkbox has been removed from User Settings → Appearance. It's replaced by the new top-bar toggle.
• GSX Integration:
  • Ready for Repair mode visibility:
    • Added initial support for iOS 27's new Ready for Repair feature.
    • The "Ready for Repair" status is now visible in the device card.
    • Upcoming Additional Support:
      • Add support to the warranty.status macro step for this new field.
      • Add support for sending a push notification to the customer to enable repair mode.
  • Improved Multiple Sold-to support:
    • From the System Settings GSX integration page, admins can add a new GSX sold-to account without Fixably support’s involvement.
    • Each configured GSX sold-to account has its own settings section and can be managed (edited/deactivated) independently
    • A tenant can have three or more GSX sold-to accounts configured, each fully independent
      • Previously, this was limited to two sold-tos within one tenant.
    • Tenants with multiple GSX sold-to accounts no longer need to duplicate their queue structure (queues, order statuses, etc.) to keep sold-tos separated
  • Repairs created by the GSX integration and those added using “Attach to Order” now show different order events.
    • This change aims to make it easier for service managers to identify any technicians that are manually creating repairs directly in GSX.
• Fixably API / Files:
  • We are hardening the way Fixably stores and serves uploaded files (photos, documents, shipping labels and other attachments). Files are becoming private objects in our storage, and every download link returned by the API will be a time-limited signed URL.
    • What changes:
      • The url field of file resources in API v3 (GET /files/{id}, order file lists, and the response when attaching an uploaded file) and the url / labelUrl fields of the legacy REST API are valid for 60 minutes from the moment they are returned.
      • From 18 September 2026, file links returned before that date stop working. A request to such a link returns HTTP 403.
    • What does not change:
      • File IDs, endpoints and the upload flow stay exactly as they are: request an upload URL, PUT the file, attach it to the order.
    • Links to documents hosted by third parties (for example, Tovacom or GSPN) are not affected.
    • What you need to do:
      • Do not store file URLs. Store the file ID (or the resource link) and request the file resource again when you need to download the file. Every request returns a fresh URL.
  • If your integration downloads a file more than an hour after fetching the file resource, fetch the resource again first, or download the file immediately into your own storage.
  • If you have stored URLs from earlier responses, replace them with file IDs before 18 September 2026.
    • Timeline:
      • Week of 14 September 2026: API responses start returning time-limited URLs. Previously returned links still work.
      • 18 September 2026: Previously returned links stop working.
      • If you have questions or need more time, contact your Fixably account manager.
• Report Builder:
  • A user can set a custom display name for any selected column in the Report Builder
  • The custom name is saved with the report and reused each time the report runs
  • The custom name appears in both the on-screen table and the CSV and xlsx exports
  • Clearing the custom name restores the original field name

Updates to Existing Features:

• Product Alert Messages
  • Product alert messages can now be set via an import.
• Booking App:
  • Adjusted the logic on buffer times.
    • Previously, buffer times were subtracted from the total appointment time.
    • We have changed this so the buffer now reserves time after the appointment slot.
    • A service type with a 20-minute duration and a 40-minute buffer offers slots 60 minutes apart, and each booked appointment is 20 minutes long with a 40-minute gap after it on the calendar.
    • A service type with a 30-minute duration and a 5-minute buffer offers slots 35 minutes apart, with 30-minute appointments.
    • A service type with no buffer behaves exactly as it does today: slots sit one duration apart, and the appointment fills the whole slot.
• Signature App:
  • Added two new settings to System Settings > Integration > Signature App
    • "Default document for Sign in"
      • You can now set the default document selected when a User initiates an Order Sign In using the Fixably Signature App.
    • "Default document for Sign out"
      • You can now set the default document selected when a User initiates an Order Sign out using the Fixably Signature App.
• Fixably API:
  • New endpoints and webhooks for Fixably Vendor Part Returns module.
    • https://openapi.fixably.com/#tag/Vendor-Returns
  • Added a new change log section to our API documentation.
    • https://openapi.fixably.com/#section/Changelog
• Automations / Order Events:
  • When an action inside an automation fails, the order timeline now shows an entry naming the automation, the failed action and the reason.
  • The entry states that the remaining actions of that trigger did not run.
• Cancelled Orders:
  • The "Update status" heading and the "Set status to type Cancelled" checkbox no longer appear on the Security settings page when "Automatic cancel old orders" is enabled.
  • The automatic cancellation behaviour stays exactly as it works today.
• Login Page:
  • An eye button has been added to the login password field once something has been typed into it, and stays out of the way while the field is empty.
  • Pressing the eye shows the password as readable text. Pressing it again hides it.
  • This change aims to make it easier for users to correct mistyped passwords.
• Erply Integration:
  • When an order is exported to Erply, and a product on it has no matching record in Erply, a warning dialogue is shown before the order is created
  • The warning reads: "No record found in Erply for Product {variable.for.product.code}. Do you still want to create the Order in Erply?", with the product code displayed in place of the variable
  • The dialogue has two buttons: "Create Order in Erply" and "Cancel"
  • Selecting "Create Order in Erply" creates the order in Erply and closes the dialogue
  • Selecting "Cancel" closes the dialogue and no order is created in Erply.
• Loaner Macros:
  • In the Assign loaner step, after a stock is selected, clicking the "Add loaners" field opens a list of that stock's available loaners with no text typed.
  • The list shows 25 units at a time and loads the next 25 when the user scrolls to the bottom, until every available unit has been shown.
  • Units already reserved on the order, or already added in the current step, do not appear in the list.
  • Typing in the field still filters the list, and a product code typed into the field finds the loaners of that product.
• System Settings:
  • We recently added a new feature where different system settings pages could be pinned to the top of the page.
  • We have updated this so that the pin settings are now user-specific rather than being fixed for all users of the tenant.
• Translations:
  • Updates to Spanish (Spain) translations.
  • Updates to Spanish (Peru) translations.

Bug Fixes:

• Signature App:
  • Fixed an issue where a removed signature terminal can never be paired again.
  • Fixed an issue where a signature terminal left unused for seven days has to be logged in and authorized again.
  • Fixed an issue where removing a signature terminal makes the tablet lose its pairing and register itself as a new terminal.
• Booking App:
  • Fixed an issue where an Apple appointment booking could be rejected when the customer writes a long issue description.
  • Fixed an issue where a service type opted out of GSX still has its availability published to the GSX Appointment Scheduler.
• GSX Integration:
  • Fixed an issue where the GSX repair keeps showing "Declined" after it is edited and resubmitted under the same repair number.
• Printouts:
  • Fixed an issue where the customer signature line was rendered twice when Terms were included in the printout.
• Samsung Products:
  • Fixed an issue where if the product manufacturer was set as Samsung, the "Add serial number for new part" and "Add serial number for old part" fields were visible even if the product was set as non-serialized.
  • If the GSPN integration is enabled, this logic still applies.
• Fixably API:
  • Fixed an issue when calling the ListOrderNotes API endpoint with the IMEI of a device that exists in the database; the API returns a “501 Not Implemented” error instead of the expected “404 Not Found”.
  • Fixed an issue where there was no detailed error message when a service contract creation fails due to an invalid device serial number.
• DST Integration:
  • Fixed an issue where the DST Settings page shows an incorrect incoming endpoint.
• Customer Portal:
  • Fixed an issue where “&” signs were not rendering properly in the portal.
• Notifications:
  • Fixed a minor visual bug with notifications on the home screen.
• Deposits:
  • Fixed an issue where voiding an invoice paid with the order deposit takes the deposit away again instead of returning it.
• Email Addresses:
  • Fixed an issue where employees could not edit customer email addresses even though System Settings > Security > "Employees are allowed to edit customer email addresses" was switched on.
• VMI:
  • Fixed an issue where damage marked at the very edge of the device image could fail to save.
• Macros:
  • Fixed an issue where the loaner check-in macro step errors out and closes when the order has no loaner.
  • Fixed an issue where the customer.add macro step could display the state field as a text field rather than a drop-down menu in some countries.
  • Fixed an issue where the state field for Spanish addresses appeared inconsistently across the customer card, customer.add and contact.add
• Roles & Permissions:
  • Fixed an issue where users were unable to see linked GSX repairs unless certain GSPN permissions were enabled.
  • Fixed an issue where a user locked to their default service location could still reach other locations' appointments.
• Purchase Orders:
  • Fixed an issue where “Send to vendor: can email the purchase order PDF to someone other than the purchase order's vendor.
• WhatsApp Integration:
  • Fixed an issue where a WhatsApp template could be sent twice and leave a delivery unconfirmed note on the order.
• Cost Estimates:
  • Fixed an issue where a customer who accepts a cost estimate in the Portal is shown an error even though the acceptance succeeded.