Standard Reports
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      How do I use the Location Report?

      The Location Report is a dashboard that breaks down your Service Queue allowing for efficient oversight of your service business.

      • From the Navigation Sidebar, click Statistics and then Location.


      • Location reports are available individually for each of your Service Locations.


      • Each Location report contains six sections:
        • Branch Details
        • All orders being handled, total
        • All orders being handled, waiting for
        •  All orders being handled, status
        • Queue dividement; in queue / being handled
        • Queue dividement; being handled

      Branch Details

      • This section provides the Name, Address, Phone Number and Email of the Service Location. It also provides an estimation of the current Service Queue length. 

      All orders being handled, total

      • This section provides a breakdown of the total Orders currently being handled by each Technician.

      All orders being handled, waiting for

      • Using the Status of each Order, Fixably gives an overview of what next steps an Order may be waiting on.
        • Service - A technician needs to action this order as it may be awaiting diagnosis, need parts installed, or other statuses related to diagnosing and repairing a device. 
        • 3rd Party - Awaiting action by a 3rd party, such as Apple or a data recovery service. 
        • Other - Order may be pending pickup or need to be closed in Fixably. 
        • Customer - The customer needs to action this order as it may be awaiting approval for a cost estimate or other service quotes. 

      All orders being handled, status

      • This section provides a breakdown of the total Orders currently being handled by each Technician broken down by Order Status.


      • View a detailed breakdown by hovering over each Technician.

      Queue dividement; in queue / being handled

      • This section provides an overview of the devices in your service queue assigned to a technician and sorted by Device and Queue Type. 

      Queue dividement; being handled

      • This section provides an overview of your total service queue divided by the number of Orders currently being handled by each Technician.