Introduction

Appointment Booking is a new booking web application in Fixably where customers can select device types, service types, service locations, and available time slots for device repairs and maintenance.

Every tenant will have their own booking URL at <tenant-name>-booking.repairportal.com.

The Appointment Booking has 2 parts: Booking App settings (Core) and a standalone web application.

Prefer to watch? Here's a 2-minute video walkthrough.

What changed in autumn 2026

Three changes in Fixably 26.40 and 26.41 affect the setup described below.

• Mail-in service types (26.41). A service type can now be of the type Mail-in Service. Customers choose it instead of an appointment, enter the address their device ships from, and the booking creates an order in the service type's queue and location with no time slot. The service type needs a default location and queue. Setup, the customer flow and troubleshooting are in Setting up a mail-in service type in the booking app.
• Required fields per service type (26.41). The fields the booking form requires are no longer set on the Booking App page. Each service type has its own Required fields in the booking app section (System Settings → Service types). Existing service types kept the set that applied to them before. Email or Phone must stay ticked.
• Appointments at stores (26.40). On tenants with the Appointment Manager, availability zones and closures can target stores as well as service locations (System Settings → Appointment Scheduler → Availability Manager, under Stores). A store with Available for appointment ticked and a store availability zone is then offered on the location step, and the booked order carries the store. Store appointments are found on their orders; the appointment calendar is filtered by service location. See the Appointment Manager – User Guide.

From version 26.43 the booking page also skips the brand step when you repair one brand only, and the location step when only one location is offered.

Booking App settings

These settings allow users to define:

• Enabled
  • Admin can enable the Appointment Booking web application by selecting the Enabled checkbox
  • If Appointment Booking is disabled → the web application is unaccessible
• Company logo
  • added logo will appear in the Appointment Booking web application
• Logo URL (to redirect customers to the company homepage)
  • should start with https:// or http://
• Facebook
  • should start with https:// or http://
• LinkedIn:
  • should start with https:// or http://
• Instagram:
  • should start with https:// or http://
• Header, Footer, and Footer text colors:
  • users can pick and select colors or add HEX codes
• Footer texts:
  • users can define footer texts in 3 sections: left, center, and right

Appointment Booking web application

The web application should fetch the latest settings from Core with every page refresh and apply the new changes instantly. This landing page shows:

• company color themes (header, footer) and logo
• social media icons. If there is no social media URL added in the settings, we do not show the corresponding social media icon.
• footer texts

Currently, the application supports English and Finnish languages.

1. Choose a brand

• available brand
  • this should follow tenant’s available brands

2. Choose a device type

Currently, we show all devices from tenant’s device_definitions table.
In the future, this will be changed to use device categories.

3. Choose a service type

Service types are fetched from Core > System Settings > SLA / Turnaround Time > Service types

Logic to display service types in the Appointment Booking:

1. service type is created and available in Core >>> SLA / Turnaround Time > Service types
2. SLA/TAT is created with assigned device types and service types
   See more: https://kb.fixably.com/orders-how-to-guides/how-do-i-configure-the-turnaround-time-feature?from_search=206661607

4. Choose a service location

Service locations are taken from Core > System Settings > Locations > Locations & Stores

To ensure the locations are available for selection, add the opening hours and addresses.

The map should default zoom to the tenant’s country and display all location pins.

Upon selecting a service location, the map should be zoomed in to the correct service location address.

5. Select appointment

The appointment page displays the available dates and times based on the tenant configuration and availability.

6. Contact information

The required fields are set per service type (System Settings → Service types → Required fields in the booking app). Email or Phone is always required.

Added Device details and Contact details should be recorded correctly in the created repair order.

The country code should be based on the tenant’s locale.

Additional details

Additional details should be added to the order note.

7. Confirmed booking

This page displays a booking confirmation.

Users can add the appointment to their calendar (Google, Outlook, Apple).

A draft order is created in the dedicated tenant with the customer’s added details.

An email should also be sent to the customer (if an email is added). Make sure there is an email template available.