Resolving Errors
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      How do I resolve Error 401 "Technician Not Certified" errors when creating GSX repairs?

      This article describes what to look for when getting Error 401 (Unauthorized) errors in Fixably when creating GSX repairs.

      Apple Certifications Issues

      Confirm that all required ATLAS modules are complete for the Device listed on the Order.

      Activation Token Issues

      1. From the Fixably Home Screen, click on your User Name Menu.Click on your name

      2. Click on User Settings.
        Click on User Settings

      3. Go to the Integrations tab.
        Go to Integrations tab

      4. Open your GSX settings by clicking the Expand button.
        To open GSX settings click on Expand button

      5. Click Request a new activation token by clicking here.
        Screenshot 2021-09-29 at 13.15.09

      6. You will be redirected to Apple API Token Portal, where you would need to log in with your credentials and follow instructions on the website.      You will be redirected to Apple API Token Portal, where you would need to log in with your credentials and follow instructions on the website.

      7. Copy your Activation Token from the Apple API Token Portal to the Activation Token field in Fixably.

      8. When complete, click Save Settings.
        Once done editing, click on Save Settings button

      MyAccess

      Confirm with the GSX Administrator for your company that you have access to your Sold-to and Ship-to and WebServices in MyAccess. 

       

      Contact Fixably Support

      If you are still experiencing issues, don't hesitate to contact Fixably Support.

       

      Change Log

      2022-06-13 - New Article