How do I resolve Address or Postal / Zip Code errors when creating GSX repairs?
This article is a step-by-step guide to resolving errors you may encounter when creating GSX repairs in Fixably.
- Navigate to the appropriate Order.
- From the Device section, click the Gear menu.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-03-31%20at%2012-03-35%20PM-png.png?width=410&name=Screen%20Shot%202022-03-31%20at%2012-03-35%20PM-png.png)
- Select the appropriate Repair Type.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-03-31%20at%2012-11-47%20PM-png.png?width=176&name=Screen%20Shot%202022-03-31%20at%2012-11-47%20PM-png.png)
- Click on the Customer Details tab.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-03-31%20at%201-33-56%20PM-png.png?width=407&name=Screen%20Shot%202022-03-31%20at%201-33-56%20PM-png.png)
- Confirm that the Address, Postal / Zip Code, City, State and Country are correct.
![](https://kb.fixably.com/hs-fs/hubfs/Screen%20Shot%202022-03-31%20at%201-34-51%20PM-png.png?width=356&name=Screen%20Shot%202022-03-31%20at%201-34-51%20PM-png.png)
- You can use your service location's postal / zip code if GSX doesn't recognize the customer's postal / zip code.